Izvor: HotSport.rs, 02.Apr.2025, 08:21
How to Automate Customer Service Effectively Complete Guide
Customer Service Automation: Benefits and Examples For instance, if you’re using automation to improve employee productivity by automating tasks like transcription, your tools should be able to transcribe data from voice calls, video calls, and more. Webinar automation is also an effective way to empower new customers who have just signed up for your product ... Read more
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NLP, NLU & NLG : What is the difference?
Izvor: HotSport.rs, 02.Apr.2025
What is NLU and How Is It Different from NLP? When a computer generates an answer to a query, it tends to use language bluntly without much in terms of fluidity, emotion, and personality. In contrast, natural language generation helps computers generate speech that is interesting and engaging, thus helping...
How to Handle Customer Complaints 10+ Response Examples
Izvor: HotSport.rs, 02.Apr.2025
Predictive Customer Service: AI’s Role in Anticipating Needs For frontline agents in a contact center, that means providing the tools that allow them to fully understand a customer’s history, problem, emotions, and intent and the ability to respond effectively. Look for customer service software...
