Najbolja pismena žalba na svetu?
10.Sep.2010, 13:54, Izvor: gDestinacija.com
Prenosimo vam u originalu (na engleskom) pismenu žalbu koja je poslata Seru Ričardu Brensonu, a koja trenutno obilazi ceo svet jer je mnogi smatraju najsmešnijom žalbom putnika.
Ser Ričard Brenson je osnivač avio kompanije Virgin Atlantic Airlines,a director korporativnih komunikacija Virgin-a, Pol Čarsl, potvrdio je da je Brenson telefonom kontaktirao autora pisma i zahvalio mu se nanjegovom "konstruktivnom"emailu. Čarls se još jednom izvinio >> Pročitaj celu vest na sajtu gDestinacija.com << putniku zato što mu se nije svidela hrana na letu, zakoju je rekao da je "više puta nagrađivana hrana koja je veoma popularna na letovima za Indiju".Dezert ili još preciznije biskit je razlog žalbe. Preporučujemovam da je pročitate, a putnik je poslao i fotografije kako bi dokumentovaožalbu. REF: Mumbai to Heathrow 7th December 2008I love the Virgin brand, I really do which is why I continueto use it despite a series of unfortunate incidents over the last few years.This latest incident takes the biscuit.Ironically, by the end of the flight I would have gladlypaid over a thousand rupees for a single biscuit following the culinary journeyof hell I was subjected to at thehands of your corporation.Look at this Richard. Just look at it: I imagine the same questions are racing through yourbrilliant mind as were racing through mine on that fateful day. What is this?Why have I been given it? What have I done to deserve this? And, which one isthe starter, which one is the desert?You don't get to a position like yours Richard with anythingless than a generous sprinkling of observational power so I KNOW you will havespotted the tomato next to the two yellow shafts of sponge on the left. Yes,it's next to the sponge shaft without the green paste. That's got to be theclue hasn't it. No sane person would serve a desert with a tomato would they.Well answer me this Richard, what sort of animal would serve a desert with peasin: I know it looks like a baaji but it's in custard Richard,custard. It must be the pudding. Well you'll be fascinated to hear that itwasn't custard. It was a sour gel with a clear oil on top. It's only redeemingfeature was that it managed to be so alien to my palette that it took away thetaste of the curry emanating from our miscellaneous central cuboid of beigematter. Perhaps the meal on the left might be the desert after all.Anyway, this is all irrelevant at the moment. I was raisedstrictly but neatly by my parents and if they knew I had started desert beforethe main course, a sponge shaft would be the least of my worries. So lets peelback the tin-foil on the main dish and see what's on offer.I'll try and explain how this felt. Imagine being a twelveyear old boy Richard. Now imagine it's Christmas morning and you're sat theirwith your final present to open. It's a big one, and you know what it is. It'sthat Goodmans stereo you picked out the catalogue and wrote to Santa about.Only you open the present and it's not in there. It's yourhamster Richard. It's your hamster in the box and it's not breathing. That'show I felt when I peeled back the foil and saw this: Now I know what you're thinking. You're thinking it's moreof that Baaji custard. I admit I thought the same too, but no. It's mustardRichard. MUSTARD. More mustard than any man could consume in a month. On theleft we have a piece of broccoli and some peppers in a brown glue-like oil andon the right the chef had prepared some mashed potato. The potato masher hadobviously broken and so it was decided the next best thing would be to pass thepotatoes through the digestive tract of a bird.Once it was regurgitated it was clearly then blended andmixed with a bit of mustard. Everybody likes a bit of mustard Richard.By now I was actually starting to feel a littlehypoglycaemic. I needed a sugar hit. Luckily there was a small cookie provided.It had caught my eye earlier due to it's baffling presentation: It appears to be in an evidence bag from the scene of acrime. A CRIME AGAINST BLOODY COOKING. Either that or some sort of back-streetunderground cookie, purchased off a gun-toting maniac high on his own supply ofyeast. You certainly wouldn't want to be caught carrying one of these throughcustoms. Imagine biting into a piece of brass Richard. That would be softer onthe teeth than the specimen above.I was exhausted. All I wanted to do was relax but obviouslyI had to sit with that mess in front of me for half an hour. I swear the spongeshafts moved at one point.Once cleared, I decided to relax with a bit of yourworld-famous onboard entertainment. I switched it on: I apologise for the quality of the photo, it's just it wasincredibly hard to capture Boris Johnson's face through the flickering whitelines running up and down the screen. Perhaps it would be better on anotherchannel: Is that Ray Liotta? A question I found myself asking overand over again throughout the gruelling half-hour I attempted to watch the filmlike this. After that I switched off. I'd had enough. I was the hungriest I'dbeen in my adult life and I had a splitting headache from squinting at acrackling screen.My only option was to simply stare at the seat in front andwait for either food, or sleep. Neither came for an incredibly long time. Butwhen it did it surpassed my wildest expectations: [see image 7, above].Yes! It's another crime-scene cookie. Only this time youdunk it in the white stuff.Richard.... What is that white stuff? It looked like it wasgoing to be yoghurt. It finally dawned on me what it was after staring at it.It was a mixture between the Baaji custard and the Mustard sauce. It remindedme of my first week at university. I had overheard that you could make a drinkby mixing vodka and refreshers. I lied to my new friends and told them I'd doneit loads of times. When I attempted to make the drink in a big bowl it formed acheese Richard, a cheese. That cheese looked a lot like your baaji-mustard. So that was that Richard. I didn't eat a bloody thing. Myonly question is: How can you live like this? I can't imagine what dinner roundyour house is like, it must be like something out of a nature documentary.As I said at the start I love your brand, I really do. It'sjust a shame such a simple thing could bring it crashing to it's knees andbegging for sustenance.Yours SincererlyXXXX
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